Trust & Safety
Donors mission is to empower people to unite around ideas that matter to them and together make those ideas come to life. Providing a safe, secure, and trusted platform is an essential part of achieving that mission. We want to provide our campaigners with the help they need to reach out to supporters across the globe in other for them to get the financial support they need to reach their goals. It’s a global collaboration built on transparency, trust, and a passion for those “a-ha!” moments.
We have safeguards in place
Your trust in Donors is important. We do our best to ensure you have a positive and safe experience with Donors. Our experienced Trust & Safety team is as passionate about innovation as our community is, and we’re dedicated to making sure that we do everything we can to prevent fraud on the platform so that we can keep you safe. This includes both automated and manual reviews of campaigns, and working closely with payment leaders to ensure your funds are processed securely and efficiently. We also have round-the-clock monitoring to protect the information we collect online and prevent unauthorized access.
Our team also investigates real-time feedback and concerns from our community and partners. We hold our campaign owners accountable, from verifying the identity information they provide to making sure they communicate frequently with their backers. Donors does not tolerate abuse of our system and takes appropriate action when necessary to maintain the integrity of our platform.
Transparency and communication
Providing a trusted platform is a two-way street. We expect everyone to comply with our Terms of Use and keep the lines of communication open and honest. Not doing so may jeopardize the confidence and trust of the community who is excited to see entrepreneurial projects succeed.
Do the research
Learn more about the campaign and the people behind it. Review the story (look for anything that doesn't add up), updates, and comments to get a good sense of what you’re backing and to feel confident in your decision.
Ask questions
Stay up-to-date with campaigns that you’ve backed by asking questions. You can contact the campaigner at any time through a direct message or comment on the campaign page. Comments are a great way to follow feedback and Q&As between the campaign owner and other backers throughout the campaign’s progress.
We are here to support you
We are constantly listening to feedback and finding ways to improve our platform so that you feel confident in your decision to back campaigns on Donors. Though sometimes projects encounter obstacles and unforeseen circumstances that could prevent entrepreneurs from being able to fulfill, we have policies and tools in place to help them communicate to their supporters in an effective and productive way. Failure to provide monthly updates and maintain open communication may result in restrictions to individual Donors accounts or suspension of campaigns.
With crowdfunding, there are always risks, so Donors does not guarantee that contributions will be used as promised, that campaign owners will deliver perks, or that campaigns will achieve their goals. However, if our Terms of Use are violated, we will take action on behalf of our backers to make things right.
We’re constantly improving our platform and policies to create a better experience for backers and campaigners. However, we can’t make any promises on behalf of the campaigners on our platform, and we can’t guarantee that every campaign is real. To that end, Donors does not resolve disputes, nor do we offer refunds once funds have been disbursed.
We are here to support you. You can access our contact us at any time. Our dedicated Customer Happiness agents will reply to any support query within 24 hours.